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Effective problem-solving techniques


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Key elements:

  • Indispensable for effectively resolving problems and preventing their recurrence.
  • Essential for better understanding and analyzing all the dimensions of a problem.


You don’t want your operational or administrative problems to recur. You want to win back your customers’ trust. You’d like to detect your problems sooner. Or maybe you’d like to coach your teams in the use of a logical approach available to everyone.

Discover or rediscover some well-known tools that combine to great effect. Whether you’re in the service, manufacturing, government or other sectors, this training course will give you the skills you need to prevent your problems from recurring.

No experience is necessary to apply the tools demonstrated. The proposed process can be carried out in just a few steps, and will give all those who apply it confidence that their problems will not return.


  • Identifying your problem
  • Have a global understanding of the process
  • Identify the best people to solve the problem
  • Identify potential causes
  • Identify root causes on which you can take action
  • Selecting the best solutions
  • Putting it all together in a simple process


31 December
13h00 - 16h00
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