SYSTEMS Design workshop – Shingo Model
Target Clientele
The SYSTEMS Design workshop is designed for leaders, managers, and professionals who want to deepen their understanding of organizational mechanisms and strengthen the foundations required for sustainable performance. It is particularly suitable for individuals involved in continuous improvement, process transformation, or the development of effective management systems.
Prerequisite
DISCOVER Excellence workshop
Description
SYSTEMS Design is a two-day workshop that builds on the Shingo™ Model, with a focus on the Systems and Tools dimensions. It combines classroom learning with on-site observations in a host organization, providing a concrete and practical experience. This workshop directly builds on the knowledge acquired in DISCOVER Excellence and allows you to explore more deeply the mechanisms that support organizational excellence.
This workshop highlights a fundamental principle: all work is the result of a system. To achieve consistent and sustainable results, systems must be intentionally designed. Without clear intent, they evolve on their own in unpredictable ways, generating variable behaviors. However, it is precisely behaviors that determine results.
SYSTEMS Design enables you to understand how to design systems that support ideal daily behaviors and drive sustainable performance. You will develop a structured vision of the role of systems, the interactions they create, and their direct contribution to organizational excellence.
An immersive and participative experience
Flexible format: available in person or online, fully participative
This workshop can be delivered either in person or online, depending on your needs. Regardless of the format, the experience remains highly interactive and immersive. Your active participation is expected: camera on (for online delivery), frequent interaction, group exercises, and engagement in discussions.
For online delivery, “Gemba” visits are conducted live through the instructor present in the host organization, who moves in real time to observe processes and highlight system interactions. In an in-person setting, these observations are carried out directly on site. In both cases, you are invited to interact, ask questions, and engage with employees to deepen your understanding of systems, their dynamics, and their impact on performance.
Objectives
By the end of this training, you will be able to:
- Identify the three types of systems within your organization and understand their role in overall performance
- Use the five essential communication tools required to ensure system performance
- Read, create, and leverage a system map to visualize key dynamics, relationships, and interactions
- Understand how standardized system work supports ideal behaviors and promotes continuous improvement